PROGRESS AT EVERY STAGE OF CUSTOMER LIFECYCLE

Achieve brand loyalty and sales growth with CRM consulting and turnkey solutions.

We work with B2B and B2C enterprises to provide smart and cost-effective CRM solutions to This results in our clients developing long-term relationships with customers, increasing the engagement and productivity of sales teams, and support sales management.
Each project begins with a detailed examination of our customer’s existing CRM capabilities, seeking opportunities to enhance relations with customers. The results of this analysis is combined with feedback collected through consultations to build the best CRM solution to address every business need.
 

A FULL RANGE OF SERVICES

We offer comprehensive development services CRM consulting. We can offer the full package of services, or deliver any selected service individually:

  • Business analysis
  • Analysis of CRM platform options
  • Customization of platforms, both located on-site and in the cloud
  • Custom add-ons and upgrades
  • CRM custom development
  • Integration with current corporate systems (call centers, ERP, portals, etc.)
  • Migration to a new CRM system
  • Training for users
  • Quality assurance
  • Ongoing support and maintenance

CRM consulting

We are ready to help your business, whether you are looking to enhance a current CRM, or are just setting out on a CRM project. We will combine the use of custom code and top of the line CRM platforms, such as Microsoft Dynamics 365/CRM and Salesforce, to enhance your customers’ experiences build loyalty of your business. We bring together a team of professionals – business analysts, researchers, tech consultants, developers and testers – to examine CRM from the business and technical perspectives. These efforts will solve a number of vexing challenges:

  • fragmented customer data
  • low sales productivity
  • unproductive alignment of marketing, sales and service departments
  • poor conversion rates on leads
  • customer service inconsistencies across locations and channels.

 


Customization for CRM

To solve CRM challenges and implement solutions, we adapt out-of-the-box functionality and deliver custom modules to integrate flawlessly with your CRM system.
We will deliver the CRM capabilities you need, whether this is accomplished by digitizing sales and marketing processes, implementing efficiencies for users through new plugins, or integrating customer data across corporate systems.
Where off-the-shelf solutions don’t solve specific business challenges, we can create custom add-ons to meet customers’ needs.
If your current CRM solution has not kept up with the growth of your operations, we will help you transition to the current version of your platform and integrate powerful new components, as well as provide full ongoing support services.
 


Customized CRM add-ons

To solve CRM challenges and implement solutions, we adapt out-of-the-box functionality and deliver custom modules to integrate flawlessly with your CRM system.
We will deliver the CRM capabilities you need, whether this is accomplished by digitizing sales and marketing processes, implementing efficiencies for users through new plugins, or integrating customer data across corporate systems.
Where off-the-shelf solutions don’t solve specific business challenges, we can create custom add-ons to meet customers’ needs.
If your current CRM solution has not kept up with the growth of your operations, we will help you transition to the current version of your platform and integrate powerful new components, as well as provide full ongoing support services.
 


Upgrades and support

To solve CRM challenges and implement solutions, we adapt out-of-the-box functionality and deliver custom modules to integrate flawlessly with your CRM system.
We will deliver the CRM capabilities you need, whether this is accomplished by digitizing sales and marketing processes, implementing efficiencies for users through new plugins, or integrating customer data across corporate systems.
Where off-the-shelf solutions don’t solve specific business challenges, we can create custom add-ons to meet customers’ needs.
If your current CRM solution has not kept up with the growth of your operations, we will help you transition to the current version of your platform and integrate powerful new components, as well as provide full ongoing support services.


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CRM SOLUTIONS

Whether for B2B or B2C sales processes, we will find the right business-specific CRM solution that support to meet customer needs:

  • performance management
  • automation of marketing and sales
  • management of loyalty programs
  • partner and customer management
  • sales forecasting
  • reporting

 

Management of loyalty programs

We are ready to work with you to develop a vision for your new loyalty program. We will help you bring it to reality with effective management through a single multi-functional system that supports CRM as the back-end, integration with enterprise applications (ERP, POS, website), and built-in performance analytics.
We can also develop a mobile app and self-service portal for your customers to interact with your loyalty program.
 

OUR APPROACH

  • In developing CRM solutions, our focus is always on:Performance: from the concept stage through development workflow to avoid any performance issues and slow-downs.
  • Scalability: to delivering technology that keep pace with your growing business.
  • Data security: paying full attention to the safety of your sensitive data.
  • User-friendly interactions: pursuing the satisfaction of the end user by building powerful functionality in a convenient UI.

 

INDUSTRY KNOWLEDGE

Each industry has a unique model of relationship with its customers that needs to be incorporated into each specialized CRM solution. We work with the following industries, and more:
 


Healthcare:

EMR/EHR integration supports a comprehensive view of your relationships with patients, for improved services that ensure strong patient engagement and loyalty while keeping expenses down.

 


Banking:

address challenges like extended sales cycles, high customer churn, unsatisfactory cross-selling, and fractured customer communication, by integrating advanced customer profiling, sales planning and reporting solutions into your enterprise systems and customer support channels.

 


Retail:

support your loyalty program and omni-channel strategy across desktop, mobile and web platforms with an efficient customer engagement toolset.

 


Telecommunications:

Reap every reward of upsell and cross-sell opportunities, personalize your product, and increase subscriber retention by efficiently accessing customer insights.